Frequently asked questions
Is the training accredited?
We offer the very highest standards in first aid training and will automatically register you for regulated qualifications which are approved by the UK Regulator, Ofqual, and the recognised Awarding Organisations, TQUK or FutureQuals. Our first aid courses are fully accredited, exceed HSE guidelines and follow the latest guidelines from the Resuscitation Council UK.
What's your availability?
We have a small team of first aid instructors which gives us the flexibility to deliver first aid courses at a time to suit you, whether you’d prefer weekdays, weekends or evenings. We can split 1-day first aid courses over several days, if that is useful to you.
How many people can attend a course?
Up to 12 people can attend an accredited first aid course.
Do you come to us?
Absolutely! This saves you having to travel and means you can have your first aid training delivered at a time convenient to you in the comfort of your own home or workplace.
What areas do you cover?
White Cross Training is based in Plymouth and we run many first aid courses in and around Plymouth, including Saltash, Liskeard, Callington, Tavistock, Torbay and Exeter. We cover the whole of Devon and Cornwall so please get in touch for more information about what we can offer you.
Do you offer a group discount?
We have an excellent group discount! A discount is applied for each additional learner attending a first aid course. A full course of 12 learners is priced at 50% off! Our prices can all be seen on the courses pages.
How long will my certificate be valid for?
Most first aid certificates are valid for 3 years though an annual refresher course is highly recommended to keep everything fresh in your mind.
How do I book a course?
We have open first aid courses at different venues which can be booked online. If you’d like to book a private course, please get in touch. We will discuss your training needs, agree a suitable date and register your course. We will then send an invoice. We ask for payment within 7 days to secure the date for your training. If your course is booked for over a month away, we are always happy to take a deposit, with the balance due prior to the course. Instalment options are also available.
Do you run dog first aid courses?
We offer Level 2 and Level 3 pet first aid courses. If you are after a canine first aid course, White Cross Training is your answer! Our courses also cover cat first aid as well as other small animals. Many of our pet first aid courses are run in and around Plymouth but please get in touch if you’d like to arrange a course near you or if you’re interested in a private pet first aid course.
What courses do you offer for parents?
Our family first aid courses and first aid courses for babies and children are perfect for parents, grandparents, guardians, carers and babysitters. You are welcome to bring your baby along to these first aid courses or book a private course to take place at your home. Our 1-day and 2-day paediatric first aid courses would also be a good option. Many of our first aid courses for babies and children are run in and around Plymouth but please get in touch if you’d like to arrange a course near you or if you’re interested in a private course.
Do you do first aid event cover?
White Cross Training can provide professional, high-quality first aid event cover across Devon and Cornwall for small to medium events, including sports events, music concerts, charity events, seasonal events, community events, festivals, exhibitions, photo shoots, film sets and private functions.
What is your cancellation policy?
Things happen and we are always understanding if you need to cancel or postpone your course or event. Please see our Refund Policy.