Frequently asked questions
We offer the very highest standards in first aid training and will automatically register you for regulated qualifications which are approved by the UK Regulator, Ofqual, and the recognised Awarding Organisations, TQUK or FutureQuals. Our first aid courses are fully accredited, exceed HSE guidelines and follow the latest guidelines from the Resuscitation Council UK.
We have a small team of first aid instructors which gives us the flexibility to deliver first aid courses at a time to suit you, whether you’d prefer weekdays, weekends or evenings. We can split 1-day first aid courses over several days, if that is useful to you.
Up to 12 people can attend an accredited first aid course.
Absolutely! This saves you having to travel and means you can have your first aid training delivered at a time convenient to you in the comfort of your own home or workplace.
White Cross Training is based in Plymouth and run many first aid courses in and around Plymouth. We cover the whole of Devon and Cornwall though!
We have an excellent group discount! A discount is applied for each additional learner attending a first aid course. A full course of 12 learners is priced at 50% off! Our prices can all be seen on the courses pages.
Most first aid certificates are valid for 3 years though an annual refresher course is highly recommended to keep everything fresh in your mind.
We have open first aid courses at different venues which can be booked online. If you’d like to book a private course, please get in touch. We will discuss your training needs, agree a suitable date and register your course. We will then send an invoice. We ask for payment within 1 week to secure the date for your training. If your course is booked for over a month away, we are always happy to take a deposit, with the balance due prior to the course. Instalment options are also available.
We offer Level 2 and Level 3 pet first aid courses. If you are after a canine first aid course, White Cross Training is your answer! Our courses also cover cat first aid as well as other small animals. Many of our pet first aid courses are run in and around Plymouth but please get in touch if you’d like to arrange a course near you or if you’re interested in a private pet first aid course.
Our family first aid courses and first aid courses for babies and children are perfect for parents, grandparents, guardians, carers and babysitters. You are welcome to bring your baby along to these first aid courses or book a private course to take place at your home. Our paediatric first aid courses would also be a good option. Many of our first aid courses for babies and children are run in and around Plymouth but please get in touch if you’d like to arrange a course near you or if you’re interested in a private course.
White Cross Training can provide professional, high-quality first aid event cover across Devon and Cornwall for small to medium events, including sports events, music concerts, charity events, seasonal events, community events, festivals, exhibitions, photo shoots, film sets and private functions.
Things happen and we are always understanding if you need to cancel your course. If you’ve booked onto an open course, we’ll happily transfer your booking to a future course with available spaces. If you’ve booked a private course, we’ll work with you to find an alternative date. Depending on the point of cancellation, there may be a cost. A full refund minus a £10 administration fee will be granted if a cancellation is made any time up to 7 full days before the day your course begins. If within 3 full days prior to your booked course, no refund will be granted.
Further details can be found on our Refund Policy.